Real people read this. We aim to reply within one business day.
Charged, but the work isn’t in your collection? Tell us its title and your checkout email. We’ll finish the transfer, or refund you in full if it sold first.
Sale proceeds are held briefly after a sale, then released to your connected payout account. Check Earnings first — if a payout is waiting on a payout account, it will say so there.
Lost or damaged in the post? Tell us the order and we’ll replace it.
Tell us what is wrong, with the artwork’s TA-XXXX-XXXX code. The record is permanent by design, so we investigate before changing anything.