Effective October 7, 2026
These terms are an agreement between you and trueart llc ("trueart", "we"). By creating an account or using trueart.art you agree to them. If you use trueart for a gallery or other organization, you agree on its behalf and confirm you have the authority to.
trueart keeps a permanent record for a physical artwork — who made it, who has owned it, where it has been shown — and ties that record to the object with a physical Mark. It also runs a marketplace where works with a record can be sold and resold, and pays the original artist a royalty on resales made through it.
trueart is a record-keeper and a venue. We do not authenticate, appraise, inspect or take possession of artworks. A record says what the people named in it have stated and what has happened on trueart; a provenance grade describes how well documented that chain is, not whether a work is genuine or what it is worth. An estimated value, where one is shown, is a statistical range from comparable sales and is not an appraisal.
You must be at least 18 and able to enter a contract. Keep your sign-in details to yourself; you are responsible for what happens on your account. Give us accurate information, including a working email address — ownership claims and sale notices are sent to it.
What you may register. Work you made; work you own; or, as a gallery, work you hold for an artist with their permission. When you register a work you confirm that what you say about it — who made it, its title, date, medium and size, and your relationship to it — is true to the best of your knowledge.
Who the record says it started with. A record begun by the artist, by a gallery, or by an owner is labelled as such, and graded accordingly. If you record a work by an artist who is on trueart, they may confirm or dispute it.
Records are permanent. A draft can be edited or deleted. Once a work is registered its record is meant to outlive every owner: you can correct details, but you cannot remove it, and it stays public after you sell the work or close your account. If a record is wrong — a duplicate, a mistake, a work that is not what it claims — contact us and we may take it out of public view. We may suppress or annotate any record we reasonably believe is false, infringing or fraudulent, and we may mark a disputed entry as contested rather than delete it.
Your content. You keep all rights in your artwork and your images. You give trueart a worldwide, non-exclusive, royalty-free licence to host, reproduce, resize and display the images and text you upload, for the purpose of operating and promoting the service, for as long as the record exists. Registering or selling a work does not transfer its copyright to us or to a buyer; the right to make editions stays with the artist.
A Mark is a physical label that opens a work's record. Registrations and Marks are sold at the prices shown when you buy. Registration credits apply to your account when payment clears; Marks are printed and posted afterwards. A custom Mark is printed for one named work and cannot be reassigned.
Marks and registration credits are not refundable, used or unused. A Mark that is lost or damaged in the post is replaced free — tell us within 30 days of the order. You agree to attach a Mark only to the work it is linked to. Moving a Mark to another object, or copying one, is a serious breach of these terms.
Your listing is your promise. You may list only a work you own, or are authorized to sell, and that is free of any other claim. You set the price. Describe the work and its condition accurately, ship it (or make it available for collection) promptly once it sells, and pack it properly. Risk of loss stays with the seller until the buyer has the work.
The sale is between buyer and seller. trueart provides the venue, takes the payment through our payment processor, records the transfer of ownership, and pays out the proceeds. We are not the seller of any artwork and are not a party to the contract of sale.
Fees and royalties. Our commission, and the artist's royalty on a resale, are published on the FAQ and shown to you before you list. The rates in effect when a sale completes apply to that sale. On a consigned sale, the gallery's commission is the one agreed on the listing, and the gallery bears our fee out of its share.
Payouts. Proceeds are held for a short period after a sale — the period is shown on each pending payout — because a buyer can dispute a card payment for some time after paying. To be paid you must set up a payout account with our payment processor and accept its terms. Artist royalties are paid monthly.
Sales made elsewhere. You may sell a registered work privately and record the sale; the buyer confirms it by email. Whether a recorded private sale carries a fee or an artist royalty is set out with our other rates on the FAQ; we may introduce or change those rates, and the rates in effect when a sale is recorded apply to it. If you sell a listed work in person, the online listing is withdrawn; a payment that had already completed online takes precedence.
Taxes and currency. Prices are in US dollars. Sales tax, where we calculate it, is shown at checkout. Every other tax on your sales or income is yours to report and pay. On a sale that crosses a border, import duties, customs charges and local taxes are the buyer's unless the listing says otherwise.
Ownership transfers on the record when your payment clears. Some listings ask the seller to confirm availability first. If you pay and the work cannot be transferred to you — it was sold in person moments earlier, for example — you are refunded in full, automatically.
Returns are between you and the seller. trueart sets no return policy and does not accept returns; whether a seller takes a work back is theirs to decide, and a listing may say so. The one thing we do: if a work does not arrive, arrives damaged, or is materially not what the listing described, tell us within 7 days of delivery, with photographs, and keep the packaging. The seller's payout is still on hold at that point, and we may keep it there while the two of you resolve it — and refund you from it if the record shows the listing was wrong. After the payout has been released, the matter is between you and the seller. If a payment is disputed with your card issuer, we respond using the record — the listing, its photographs and the shipping details — and any unreleased payout is held until the dispute closes.
When you buy you choose whether the record names you or reads "Private collection". A confirmed sale's price goes on the work's public record unless the buyer, the seller or a gallery that took part chooses to keep it private; each of you is asked before the sale — when you list it, buy it, confirm it, or let a gallery sell it. Sales made before October 7, 2026, and works listed for resale before then, keep the rule of the time: the price of an artist's own sale through trueart is public, and any other stays private unless everyone on the sale chooses to show it.
A gallery that catalogs work for an artist confirms it has the artist's permission to do so, and that the artist may claim that record at any time. Where a gallery sells on behalf of an artist who has no account, the gallery receives the seller's proceeds and is solely responsible for settling with the artist or estate.
Register or list work you have no right to; misstate who made a work or who owns it; record a sale that did not happen, or misstate its price; move, copy or forge a Mark; use trueart to launder money; scrape the service or interfere with it; or harass other users.
Sanctions. trueart is operated from the United States. You may not use it if you are in, or are a resident of, a country under comprehensive US sanctions, or are on a US government restricted-party list, and you may not buy from or sell to anyone who is.
You may close your account at any time by contacting us. We may suspend or close an account that breaks these terms or puts other users at risk, and may withhold a payout connected to suspected fraud while we look into it. Closing an account does not remove the records of works you registered or owned, and sections 3, 5, 6, 10 and 11 continue to apply.
The service is provided "as is". We do not guarantee that any record is accurate, that any work is authentic, that a work will sell, or that the service will be uninterrupted. To the fullest extent the law allows, trueart is not liable for indirect or consequential losses, and our total liability to you for any claim is limited to the greater of the fees you paid us in the twelve months before the claim and US$100. Nothing here limits liability that cannot lawfully be limited, and if you are a consumer outside the United States, nothing in these terms takes away rights your local consumer law gives you that cannot be waived by contract. You agree to indemnify us against claims arising from work you registered or sold, or from your breach of these terms.
These terms are governed by the laws of the State of Washington, USA, without regard to its conflict-of-law rules. Any dispute that cannot be settled informally will be heard in the state or federal courts located in King County, Washington, and you and trueart both consent to those courts. Tell us first — most problems are solved by an email to support@trueart.art.
We may update these terms; the current version is always on this page, with its effective date, and continuing to use trueart after a change means you accept it. Rates in effect at the time of a sale are never changed for that sale.
trueart llc, 900 2nd Ave SE, Issaquah, WA 98027, USA. support@trueart.art.
If someone has uploaded your work without permission, email support@trueart.art with the work's TA-XXXX-XXXX code, what you own, and your contact details. We remove infringing images and may suppress the record; repeat infringers lose their accounts.